Expected delivery is approximately 3-4 weeks in our busy season (June-October & the Holiday Season) and around 2 ½-3 weeks at all other times from the time the order is processed (you will receive a confirmation email when this happens). There are no refunds or exchanges on printed items; if you would like an exchange on non-printed items please contact Challenger Teamwear at: Returns@challengerteamwear.com. The item must be exchanged or refunded within 30 days of when the item was delivered and must be in brand new condition. All order issues must be handled within 30 days of receiving an order. You will be notified if any items in your order are backordered. PLEASE NOTE: Items may have to be ordered in once an order has been placed. This process takes approximately 1-2 weeks depending on the product. Once the order has been completed, you will receive an email notification. Once the order has been shipped you will receive another email notification with the tracking number.